Emergency services

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NSPA members work in partnership across society. Below are examples of their work with emergency services.


  1. Better care for people in crisis through street triage programme
  2. #CoastSafe collaboration
  3. Helping London Thrive
  4. Mental Fitness for Firefighters – conference and roadshow

Better care for people in crisis through street triage programme

NSPA member: City of London Corporation

Partners: City of London Police, East London NHS Foundation Trust, City and Hackney Clinical Commissioning Group

‘This is invaluable. The advice and intervention regarding MH patients is far better judged by and dealt with by professionals who can have first-hand immediate contact, rather than officers.’

Police officer

Working in collaboration, the City of London Corporation and the City of London Police have developed a Street Triage programme, which was first launched in May 2017 with the City and Hackney Clinical Commissioning Group and East London NHS Foundation Trust.

Initially introduced as a pilot, it addresses the large number of those detained under Section 136 of the Mental Health Act. The triage moves those at crisis away from police detention to a more care-focused approach, reducing the large amount of resource used to detain those at-risk under police supervision. Mental health professionals join police patrols overnight four times a week, determining the best support for those in crisis on the spot.

The evaluation of the first eleven months of the triage found that 41% of all potential Section 136s were avoided. The triage teams also work with the homeless outreach team to provide on-site mental health assessment for rough sleepers. Most police officers agreed that the force has given a far better level of care to people in crisis since the triage began and that they now have a better understanding of NHS working practices. Ongoing funding to expand the triage to seven nights a week has been secured.

Quotes from City of London Police Officers:

  • ‘The continuation of this service is vital to ensure that the vulnerable have access immediately to the right level of care.’
  • ‘I have been pleasantly surprised by this initiative. Having someone who can explain the delays whilst understanding the frustrations of the Police Service is worth its weight in gold.’
  • ‘The best thing to happen for front line policing in recent years. Makes a huge difference.’

To find out more about the work that the City of London Corporation is doing, please get in touch with Xenia Koumi – Project Lead for Business Healthy.

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#CoastSafe collaboration

NSPA members: Samaritans

Partners: HM Coastguard Rescue 924 helicopter crew and Falmouth Coastguard Rescue Team, Cornwall Fire and Rescue Service, South West Ambulance Service Foundation Trust, Falmouth Lifeboats (RNLI), Devon and Cornwall Police, Samaritans of Cornwall at Truro

#CoastSafe was set up following the tragic loss of life from a beach accident in 2016 in Newquay. As a county with a large coastline, Cornwall has a high incidence of loss of life involving water. This multi-agency collaboration, based around social media, aims to raise awareness of the dangers of coastal and inland waters, and of organisations who provide support for those in distress and despair.

In addition to regular water related twitter posts, a short video was prepared to encourage anyone struggling emotionally to contact Samaritans. This was shared on Twitter on 9th July and to date the statistics are as follows:

  • 4,349 impressions on Twitter
  • 767 media views
  • 148 engagements

From an initial meeting in early April 2018, this collaboration rapidly gained a worldwide following with many areas around the UK and internationally wanting to join in or start their own group. It is a tribute to #CoastSafe founder PC Andy Mulhern, who acted as casualty reception officer on the tragic event in summer 2016 that this initiative has taken off so quickly and been so successful.

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Helping London Thrive

NSPA members: Thrive LDN

Partners: British Transport Police, NHS England London, Transport for London, Samaritans, PAPYRUS, London Ambulance, Metropolitan Police, Public Health England (London branch), and Maritime & Coastguard Agency

“Suicide is preventable, and we should all be working together to reduce the number of people who take their own life in London.”

Mayor of London, Sadiq Khan, 2016

The Thrive LDN Suicide Prevention Group includes a range of figures involved in suicide prevention across London. Represented organisations include the NHS, Public Health England (PHE), local authorities, academics, the Metropolitan Police (Met), British Transport Police (BTP), organisations associated with the Thames and London’s railways, individuals with lived experience and third sector organisations.

Thrive LDN’s Suicide Prevention Group has several projects currently in development that focus on multi-agency working to prevent suicides. These include a timely pan-London information sharing hub, and suicide prevention training within the education sector.

An example of multi-agency working was group members’ involvement in the 2017 World Suicide Prevention Day. Problem Solving Booths were held in the community as part of the ‘Take a minute, save a life’ focus, with representation from the Met, BTP, and Police Cadets, who had conversations with the public and raised suicide prevention awareness.

The Thrive LDN Suicide Prevention Group will continue to develop its suicide prevention projects and more widely work together to prevent suicides in London.

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Mental Fitness for Firefighters – conference and roadshow

NSPA members: STORM Skills Training CIC

Partners: Greater Manchester Fire and Rescue Service, State of Mind, and Rugby League Cares

Greater Manchester Fire and Rescue Service (GMFRS) invited local partners STORM Skills Training CIC, State of Mind and Rugby League Cares to help organise a Mental Fitness Conference and Roadshow for its staff. Events were organised to coincide with WSPD 2017 with the aim of raising awareness of suicide and the importance of mental fitness.


The conference began with a number of presentations from partnership organisations and included guest speakers. Topics included:

  • Sharing personal experiences – Rugby players
  • #HeyAreYouOK Campaign Message
  • Physical Activity and Mental Fitness
  • GMFRS Suicide Prevention Guidance

The afternoon session offered workshops in Psychological Resilience, Mindfulness, Building Mental Fitness, and Starting the Conversation.


The Mental Fitness roadshow was a way to share the messages delivered at the conference and reach as many firefighters as possible. A Community Event Vehicle visited fire stations across Greater Manchester over a week delivering 90-minute sessions to crews. The conference messages and the GMFRS Suicide Prevention Guidance were condensed and presented through shortened versions of the State of Mind story, the Offload taster session and STORM’s #HeyAreYouOK? song/film.

These events proved successful, reaching over 210 firefighters, and showcased how local organisations can work together in the prevention of suicide.  One conference delegate said that the event gave them, “The time to reflect on my own mental fitness and the chance to think about how I can start conversations and help others”.

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The NSPA would like to give particular thanks to the staff of their members Derbyshire Healthcare NHS Foundation Trust, Kidscape, Mind, PAPYRUS, Rethink, Samaritans, STORM Skills Training, and Thrive London for their time and effort as part of the World Suicide Prevention Day 2018 working group.