FAQs

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Attending Conference

  • When is Conference?
    • Conference will take place on Tuesday January 28th 2020
  • Where is Conference?
    • The venue for the day is The Kia Oval in London
  • Where can I see the agenda for the day?
    • You can find the agenda here
  • What are the timings for the day?
    • Registration will be open from 09.15. The content of the day will commence at 10.00 and end at 16.30
  • Who should I inform if I have special requirements?
    • Please include details where requested during the booking process or email events@nspa.org.uk
  • Can I book a stall at the event?
    • Yes – please email events@nspa.org.uk with your request and details of the content you would like to display

Conference tickets

  • How do I book tickets?
    • You can book tickets online here
  • What is my member discount code?
  • I’ve missed the deadline for booking tickets. What should I do?
    • Email events@nspa.org.uk and if there are tickets available we will do our best to accommodate you
  • I can’t use the online booking system – is there another way I can buy tickets?
    • No – tickets must be booked online
  • I have booked but now can’t attend. Can I get a refund?
  • I didn’t receive a confirmation email when I ordered tickets. What should I do?
  • I’d like to book a ticket and pay by invoice – how do I do that?
    • There is a drop-down box in the payment section during online booking – select ‘Pay by invoice’, complete your booking, and we will be in touch to request key information to raise your invoice
  • I need a VAT receipt – how do I get one?
    • These will be sent automatically when you book your tickets

After Conference

  • Will I get the opportunity to feedback?
    • Yes, you will have the opportunity to fill out a feedback form on the day or can email events@nspa.org
  • Will presentations from the day be available?
    • Yes, keep an eye on our website here